Refund Policy
Toujours Mikes - Healthy Cooking Education Platform
Refund Eligibility Criteria
At Toujours Mikes, we understand that circumstances change and sometimes our cooking programs might not align with your current situation. Our refund policy has been designed to be fair while supporting our educational mission.
- Course Cancellation: Full refund available if you cancel within 14 days of enrollment and before accessing more than 20% of course materials.
- Technical Issues: Refunds provided when platform technical problems prevent course completion, verified by our support team.
- Medical Circumstances: Special consideration given for documented medical situations that prevent course participation.
- Program Changes: Full refund offered if we significantly alter course content or cancel scheduled live sessions.
- Duplicate Enrollment: Immediate refund for accidental duplicate registrations reported within 7 days.
Important Notice
Refunds are not available for completed courses, specialty ingredient kits that have been shipped, or one-on-one coaching sessions that have already occurred. Digital downloads and recipe collections are non-refundable once accessed.
Refund Request Process
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what you need to do:
Contact Our Support Team
Email info@toujousrmikes.org with your enrollment details and reason for requesting a refund. Include your full name, course name, and enrollment date.
Provide Required Documentation
Submit any supporting documentation if applicable (medical certificates, technical issue screenshots, etc.). Our team will review your request within 2 business days.
Review and Verification
We'll verify your course progress, payment details, and eligibility criteria. You'll receive an email confirmation once the review is complete.
Refund Processing
Approved refunds are processed back to your original payment method. You'll receive a confirmation email with tracking details and expected timeframe.
Processing Timeline
Most refund requests are reviewed within 48 hours. Processing time varies by payment method: credit cards take 3-5 business days, PayPal takes 1-2 business days, and bank transfers may take 5-7 business days.
Refund Scenarios & Timeframes
Different situations call for different approaches. Here's how we handle various refund scenarios:
Early Cancellation
Within 14 days of enrollment with minimal course access: 100% refund processed within 3-5 business days.
Partial Completion
15-30 days after enrollment with up to 50% course completion: 50% refund available on case-by-case basis.
Technical Difficulties
Platform issues preventing access: Full refund or course credit offered depending on disruption duration.
Medical Emergencies
Documented medical situations: Flexible refund options including full refund or course transfer to future dates.
Payment Methods & Processing
Refunds are processed back to your original payment method. Processing times depend on your payment provider's policies and can vary significantly.
Processing Times by Payment Method
Please note that weekends and holidays can extend processing times. International payments may require additional processing time due to banking regulations and currency conversion requirements. We'll always keep you informed about the status of your refund.