Privacy Policy

Information We Collect

When you interact with our healthy cooking platform, we collect various types of information to provide you with personalized learning experiences and maintain our services. This collection happens through different methods and serves specific educational purposes.

How We Use Your Information

Your information helps us create better educational experiences and maintain our community of healthy cooking enthusiasts. We process this data for legitimate business purposes and with your consent where required by Canadian privacy laws.

• Delivering online courses and tracking your learning progress
• Sending course updates, recipe newsletters, and program announcements
• Improving our website functionality and user experience
• Responding to your questions and providing customer support
• Analyzing usage patterns to develop new educational content
• Ensuring website security and preventing fraudulent activities

Information Sharing and Disclosure

We take a conservative approach to sharing your personal information. Your data stays within our organization except in specific circumstances where disclosure is necessary for service delivery or legal compliance.

Limited sharing may occur with:

• Email service providers for delivering course communications
• Payment processors for handling program fees securely
• Website hosting services that maintain our platform
• Analytics tools to understand how our content performs
• Legal authorities when required by Canadian federal or provincial law

Your Rights Under Canadian Privacy Law

As a Canadian organization, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation. You have several important rights regarding your personal information.

• Access: Request copies of personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Withdrawal: Remove consent for certain types of data processing
• Portability: Receive your data in a commonly used electronic format
• Deletion: Request removal of your personal information (subject to legal obligations)
• Complaint: File concerns with the Privacy Commissioner of Canada

To exercise these rights, contact our privacy officer using the information provided below. We'll respond to your request within 30 days and may ask for identification to verify your identity.

Data Security and Protection

Protecting your information is a priority we take seriously. Our security measures combine technical safeguards, administrative controls, and physical protections to keep your data secure.

Our security measures include encrypted connections (SSL), secure password requirements, regular data backups, and limited employee access to personal information. However, no internet transmission is completely secure, so we encourage you to use strong passwords and keep your login credentials private.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Canadian law. Different types of information have different retention periods based on their use and legal requirements.

• Course enrollment records: 7 years after program completion
• Email communications: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 26 months
• Customer service records: 3 years after last contact
• Financial transaction records: 7 years as required by tax laws

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion, though we may need to retain certain records for legal compliance or legitimate business purposes.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our platform. Most cookies we use are essential for website functionality, while others help us analyze traffic and personalize content.

You can control cookie settings through your browser preferences. Blocking certain cookies may affect website functionality, but you'll still be able to access most of our content and services. We don't use cookies for advertising or tracking across other websites.

International Data Transfers

Your personal information is primarily stored and processed within Canada. However, some of our service providers may process data in other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place to protect your information.

Any cross-border data transfers comply with Canadian privacy laws and include contractual protections that require service providers to maintain the same level of privacy protection required in Canada.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

Minor updates, such as clarifications or formatting changes, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your information.